Maestro Client Resort At Port Ludlow Named to Prestigious Condé Nast 'Gold List Top 5'
Guest-centric Maestro Property Management System empowers luxury boutique Resort's award-winning personal service; real-time ResEze booking engine to fuel its booming website reservations success
Markham, ON (PRWEB) June 3, 2009 -- NORTHWIND-Maestro PMS, provider of Maestro™ enterprise Property Management hotel software and reservation software solutions for the hospitality industry, announced Maestro PMS user The Resort At Port Ludlow was honored by Condé Nast Traveler readers who voted it to the magazine's 2009 Gold List. The Condé Nast Traveler Gold List identifies and scores the best and most frequently cited hotels, resorts, and cruise lines from the Condé Nast Traveler Readers Choice Awards.
"My staff and I thank Conde' Nast readers for naming The Resort At Port Ludlow to the prestigious 2009 Gold List," said Paul Wolman, general manager. "Our professional guest-centric service was certainly a factor in our selection. Our team works closely with guests and we use the most advanced PMS and customer relationship management tools from NORTHWIND-Maestro to support our personalized guest service policies and online booking process." The Resort At Port Ludlow is situated on picturesque Ludlow Bay on Puget Sound, with views of the Cascades and The Olympic Mountains that attract visitors from around the world.
Maestro Online Self-Serve & Web Packages Increase Revenue
"Our Maestro Property Management Suite effortlessly provides the 360-degree guest view that we need to be able to provide exceptional personal service," said Wolman. "About 50 percent of our reservations originate on the Internet and we are upgrading our current booking engine to Maestro's integrated ResEze Web booking technology to address the emerging guest demands for convenient self-service over the internet. ResEze will enable our guests to easily book rooms in real-time and select unique golf and travel packages directly from our hotel website." Maestro PMS offers dynamic packaging capabilities and the enhanced 'Web Connection' suite features the ResWave booking engine which enables guests and groups to not only book rooms - but also activities and amenities like spa appointments and dining reservations for increased incremental profit.
Golf Digest and GolfWeek magazines ranked the Port Ludlow Golf Course as "One of the Best Places to Play." Esquire Magazine called it "The Most Scenic in the World." Implementing a PMS integrated real-time booking engine like ResEze or ResWave on a hotel website to complement third party distribution channels helps independent properties compete with larger hotel chains, boost reservations, reduce costs, and enhance guest loyalty. Guests booking their stay at the high-touch full service Resort At Port Ludlow can use ResEze to tailor their visit online before they arrive with attractive revenue generating packages and promotional offers that include golf, meals and sea plane transportation to Port Ludlow.
Maestro-powered success
Warren Dehan, president of NORTHWIND-Maestro PMS, said, "The Resort At Port Ludlow clearly sets the highest standards for guest service in the competitive luxury boutique hotel market and Mr. Wolman and his team use Maestro very effectively to surpass guest expectations." Dehan noted that the Maestro Suite also enables operators to maximize revenue with cross-channel yield management that is fully integrated into the system's 20 modules on a single-image database that provides the most productive and efficient hotel operating environment. "Maestro's objective is to enable its clients to be as successful as possible while providing tools that make award winning service within every operator's reach," Dehan said. "The Resort At Port Ludlow has certainly earned its position on the Gold List."
NORTHWIND-Maestro has worked closely with thousands of independent operators to develop functionality that enables properties to provide unsurpassed guest-centric service with a high level of ease of use to ultimately increase efficiency and staff productivity.
For a live demo of the Maestro 'Web Connection' Suite featuring the ResWave Booking Engine, please contact the NORTHWIND-Maestro team at 1.888.667.8488 or email info@maestropms.com.
At HITEC Visit NORTHWIND-Maestro PMS at Booth #240
Maestro Property Management Solution
Enhance guest service, improve efficiency and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, condominiums and timeshare properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo & Timeshare Owner Management with Web Functionality, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging Golf CRM, Guest Experience Measurement, CRO, GDS Two-Way XML Connectivity or Integration, Membership, Work Orders, Fine Dining and Retail POS, Online Table Reservations with Web Booking, Concierge and Guest Experience Measurement. The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted and Web platforms.
About NORTHWIND - Maestro PMS
NORTHWIND is recognized in the hospitality industry for its "standard setting" Diamond Plus Service and robust integrated Maestro technology. With over 30 years of experience dedicated to developing technology solutions for the hospitality industry, NORTHWIND is a partner who understands that you need a scalable and flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control and profitability.
About The Resort At Port Ludlow
The Resort At Port Ludlow offers a variety of Guest Accommodations to meet any need and features 37 beautifully appointed Guest Rooms, many with spectacular views of Ludlow Bay, Olympic Mountains, Port Ludlow Marina and lush, tree lined mountains.
Contact:
NORTHWIND - Maestro PMS, North America
Ivana Johnston - Sales & Marketing
8300 Woodbine Avenue, 5th floor
Markham, ON L3R 9Y7
Canada
Phone: 905-940-1923
Toll Free: 1-888-667-8488
Email: info(at)maestropms(dot)com
www.maestropms.com/HOL?Campaign=PRWebPortLudlowJun32009
NORTHWIND - Maestro PMS Ltd - EMEA, UK
David Warren - Director of Services & Sales
Phone: +44 (0)7877 005080
Email: david.warren(at)maestropms(dot)com
www.maestropms.com/HOL
The Resort At Port Ludlow
Port Ludlow, WA 98365
Toll Free: 877-805-0868
Phone: 360-437-7000
Email: Info(at)PortLudlowResort(dot)com
www.portludlowresort.com
Media Contact:
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Softscribe Inc.
180 River Springs Drive NW
Atlanta, GA 30328
Phone: (404)256-5512
Email: Julie(at)softscribeinc(dot)com
http://www.softscribeinc.com
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